Refund policy

Returns & Refunds Policy

We offer a 30-day return window from the date you receive your order. To be eligible, items must be unopened, with the manufacturer's tamper seal fully intact, and in their original packaging. You'll also need proof of purchase (order number or receipt).

To start a return, contact us at team@corestorm.co.uk with your order number and the reason for return. Returns sent back without prior authorisation will not be accepted.

We'll provide return instructions once your request is approved. Where the return is due to our error (faulty, damaged, or incorrect item), we cover return postage. For change-of-mind returns, the customer is responsible for return shipping costs and we recommend using a tracked service — we cannot be held responsible for items lost in return transit.

Sealed Goods

Under the UK Consumer Contracts Regulations 2013, sealed goods that are not suitable for return for health or hygiene reasons are exempt from the right to cancel once the seal has been broken. This applies to all Core Storm supplements — we cannot accept returns on opened tubs, pouches, or sachets unless the product is faulty, damaged on arrival, or not as described.

14-Day Cooling-Off Period (UK & EU)

For online purchases shipped within the UK or EU, you have a statutory right to cancel your order within 14 days of receipt, for any reason, provided the tamper seal has not been broken. After 14 days, our 30-day goodwill return window continues to apply on unopened, sealed items.

Damages & Incorrect Items

Please inspect your order on arrival. If any item is damaged in transit, defective, or incorrect, contact us within 48 hours at team@corestorm.co.uk with your order number, the batch number on the product, and a photo of the issue. We'll resolve these cases at no cost to you.

Non-Returnable Items

  • Opened or unsealed supplement products
  • Products purchased more than 30 days ago
  • Gift cards
  • Free items received as part of a promotion or bundle

Exchanges

The fastest route to an exchange is to return the unopened item and place a separate order for the replacement.

Refunds

Once we receive and inspect your return, we'll email you to confirm whether the refund has been approved. Approved refunds are processed to your original payment method within 10 business days. Your bank or card issuer may take a further 3–5 business days to post the funds. If more than 15 business days have passed since approval and you haven't received the refund, please contact us at team@corestorm.co.uk.

Contact

For any questions, email team@corestorm.co.uk.

Core Storm Ltd — Company No. 16914320, registered in England and Wales.