Terms of service
CORE STORM — TERMS OF SERVICE
The terms "we", "us" and "our" refer to Core Storm Ltd ("Core Storm"). Core Storm operates this online store and website, including all related information, content, features, tools, products and services, in order to provide you, the customer, with a curated shopping experience (the "Services"). Our Services are powered by Shopify, which enables us to provide them to you.
These Terms of Service, together with any policies referenced within them (the "Terms"), set out your rights and responsibilities when you use the Services. Please read them carefully, as they contain important information about your legal rights, including warranty disclaimers and limitations of liability.
By visiting, interacting with or using our Services, you agree to be bound by these Terms and by our Privacy Policy If you do not agree, you should not access or use the Services.
Nothing in these Terms affects your statutory rights as a consumer. If you are a consumer, you have legal rights that cannot be excluded or limited — including, in the UK, your rights under the Consumer Rights Act 2015, and, in the EU/EEA, the mandatory consumer-protection rights of the country in which you live. Where anything in these Terms conflicts with those rights, your statutory rights take precedence.
SECTION 1 — ACCESS AND ACCOUNT
By agreeing to these Terms, you confirm that you are at least 18 years old, or the age of majority in your country of residence if higher. If you allow a minor in your care to use the Services on a device you own or manage, you accept responsibility for their use.
To use the Services — including browsing our store or buying any of our products — you may be asked to provide certain information, such as your email address and billing, payment and delivery details. You confirm that the information you provide is accurate, current and complete, and that you have the right to provide it.
You are responsible for keeping your account credentials secure and for all activity under your account. You may not transfer, sell, assign or license your account to anyone else.
SECTION 2 — OUR PRODUCTS
We have made every effort to represent our products accurately in our store. However, colours and product appearance may differ from how they look on your screen, depending on your device and its settings. This does not affect your statutory rights.
All product descriptions are subject to change at any time at our discretion. We may discontinue any product at any time, and we may limit the quantities we offer to any person, region or jurisdiction on a case-by-case basis.
SECTION 3 — ORDERS
When you place an order, you are making an offer to buy. Core Storm may accept or decline any order at its discretion. Your order is not accepted until we confirm acceptance, and we must receive and process your payment before an order is accepted. Please check your order carefully before submitting it, as we may be unable to change or cancel it once accepted. If we decline, change or cancel an order, we will try to contact you using the email address, billing address or phone number you provided.
Returns and exchanges are handled in accordance with our Refund Policy, and nothing in this section limits any statutory right of withdrawal or cancellation you may have as a consumer (see Section 5).
You confirm that your purchases are for your own personal or household use, and not for commercial resale or export.
SECTION 4 — PRICES AND BILLING
Prices, discounts and promotions may change without notice. The price you pay is the price in effect when you place your order, as set out in your order confirmation email.
Prices shown to consumers in our store include applicable VAT where we are required to charge it. Delivery charges are shown separately before you complete your order. For orders delivered outside the UK, additional customs duties, import taxes or handling charges may be applied by the destination country; where these apply, they are your responsibility and are not included in our prices.
Prices in our online store may differ from prices offered elsewhere, including by third parties. From time to time we may run promotions governed by their own terms; where those terms conflict with these Terms, the promotion terms apply to that promotion.
You agree to provide current, complete and accurate payment and account information for all purchases, and to keep it up to date so we can complete your transactions and contact you when needed. You confirm that the payment details you provide are true and correct, that you are authorised to use the payment method, and that you will pay all charges incurred at the prices shown, including delivery and any applicable taxes.
SECTION 5 — SHIPPING, DELIVERY AND CONSUMER CANCELLATION
Delivery times are estimates only and are not guaranteed. We are not responsible for delays caused by carriers, customs processing or other events outside our reasonable control. If you are a consumer, the goods are your responsibility only from the time they are delivered to you (or to a person you have nominated to receive them), and risk of loss passes to you on delivery.
Consumer right to cancel (UK and EU/EEA): if you are a consumer, you may have the right to cancel your order within 14 days of receiving the goods and to receive a refund, in accordance with applicable law and our Refund Policy. Please note that, for hygiene and safety reasons, sealed food and supplement products that have been unsealed after delivery may not be eligible for return. Full details are set out in our Refund Policy.
SECTION 6 — INTELLECTUAL PROPERTY
Our Services — including all trademarks, brands, text, displays, images, graphics, product reviews, video and audio, and the design, selection and arrangement of them — are owned by Core Storm, its affiliates or its licensors, and are protected by intellectual property laws.
These Terms allow you to use the Services for your personal, non-commercial use only. You must not reproduce, distribute, modify, create derivative works of, publicly display, publish, download, store or transmit any material from the Services without our prior written consent. Except where expressly stated, nothing in these Terms grants you any licence or rights under any patent, trademark, copyright or other intellectual property of Core Storm, Shopify or any third party. All rights not expressly granted are reserved.
Core Storm's names, logos, product and service names, designs and slogans are trademarks of Core Storm or its affiliates or licensors, and you must not use them without our prior written permission. Shopify's name, logo and marks are trademarks of Shopify. All other marks on the Services belong to their respective owners.
SECTION 7 — OPTIONAL TOOLS
You may be given access to third-party tools through the Services that we do not monitor and over which we have no control or input. We provide access to these tools "as is" and "as available", without warranties or endorsement of any kind, and we have no liability arising from your use of them. Any use of optional third-party tools is at your own risk, and you should review and accept the relevant provider's terms before using them.
We may add new features or tools to the Services in future. These will also form part of the Services and will be subject to these Terms.
SECTION 8 — THIRD-PARTY LINKS
The Services may contain links to, or content from, websites operated by third parties. We are not responsible for the content or accuracy of third-party materials or sites. If you leave the Services to access them, you do so at your own risk, and we are not liable for any harm arising from your use of third-party sites or your purchase of third-party products or services. Please review the relevant third party's policies before transacting with them, and direct any complaints about third-party products or services to that third party.
SECTION 9 — RELATIONSHIP WITH SHOPIFY
Core Storm is powered by Shopify, which enables us to provide the Services to you. However, any sales and purchases you make in our store are made directly with Core Storm. By using the Services, you acknowledge and agree that Shopify is not responsible for any aspect of any sale between you and Core Storm, including any injury, damage or loss resulting from products or services you purchase. You release Shopify and its affiliates from all claims, damages and liabilities arising from or related to your purchases and transactions with Core Storm. Nothing in this section affects your statutory rights against Core Storm as a consumer.
SECTION 10 — PRIVACY POLICY
All personal information we collect through the Services is handled in accordance with our Privacy Policy, and some personal information may also be subject to Shopify's Privacy Policy. By using the Services, you confirm that you have read these policies.
Because the Services are hosted by Shopify, Shopify collects and processes information about your use of the Services in order to provide and improve them. Information you submit may be transmitted to and shared with Shopify and other parties, who may be located in countries other than where you live, in order to provide the Services to you. Please see our Privacy Policy for full details of how we, Shopify and our partners use your personal information.
SECTION 11 — FEEDBACK
If you submit any ideas, suggestions, feedback, reviews, proposals or other content ("Feedback"), you grant us a perpetual, worldwide, sub-licensable, royalty-free licence to use, reproduce, modify, publish, distribute and display that Feedback in any medium for any purpose, including commercial use — for example, to operate, evaluate, improve and promote the Services.
You confirm that: (i) you own or have all necessary rights to your Feedback; (ii) you have disclosed any compensation or incentive you received in connection with it; and (iii) your Feedback complies with these Terms. We are not obliged to keep your Feedback confidential, to pay for it, or to respond to it.
We may, but are not obliged to, monitor, edit or remove Feedback that we consider unlawful, offensive, threatening, defamatory, obscene or otherwise objectionable, or that infringes any third party's rights or these Terms.
Your Feedback must not infringe any third party's rights (including copyright, trademark or privacy rights), must not be unlawful, abusive or obscene, and must not contain any virus or malicious code. You must not use a false identity or otherwise mislead us or others about the origin of your Feedback. You are solely responsible for the Feedback you submit and its accuracy, and we accept no liability for Feedback posted by you or any third party.
SECTION 12 — ERRORS, INACCURACIES AND OMISSIONS
Occasionally there may be errors, inaccuracies or omissions in the Services relating to product descriptions, pricing, promotions, delivery charges, transit times or availability. We may correct any such errors and change or update information — or cancel orders if any information was inaccurate — at any time without prior notice, including after you have submitted an order. Where we cancel an order you have already paid for, we will refund you.
SECTION 13 — PROHIBITED USES
You may use the Services for lawful purposes only. You must not use the Services, directly or indirectly: (a) for any unlawful or malicious purpose; (b) to breach any applicable laws or regulations; (c) to infringe our intellectual property rights or those of others; (d) to harass, abuse, defame, intimidate or harm our staff or any other person; (e) to transmit false or misleading information; (f) to upload or re-use any material that does not comply with these Terms; (g) to send any unsolicited advertising or promotional material, such as spam or chain messages; (h) to impersonate any person or entity; or (i) to engage in any conduct that restricts anyone's use of the Services or that may harm Core Storm, Shopify or other users, or expose them to liability.
You also agree not to: (a) upload or transmit viruses or other malicious code; (b) reproduce, copy, sell, resell or exploit any part of the Services; (c) collect or track other people's personal information; (d) spam, phish or pretext the Services; (e) use any robot, spider, scraper, data-extraction tool, automated process or AI tool (including agentic AI) to access the Services, except as expressly permitted under Section 14 (Agents); or (f) interfere with, bypass or circumvent the security or access-control features we use. We may suspend, disable or terminate your account at any time, without notice, if we determine that you have breached these Terms.
SECTION 14 — AGENTS
14.1 This section (the "Agent Terms") applies if you use, enable or cause an Agent to access, use or interact with any of the Services. "Agent" means any software or service that takes autonomous or semi-autonomous action on behalf of, or at the instruction of, a person or entity, and that can run on that person's behalf or using their device without direct supervision.
14.2 An Agent may access, use or interact with the Services only if, at all times, it identifies itself and operates strictly in accordance with Section 14.4. An Agent may not access, use or interact with the Services if we have asked it to refrain from doing so.
14.3 We may limit — including by technical means — whether and how any Agent accesses, uses or interacts with the Services.
14.4 Agents must: (i) in all HTTP/HTTPS requests, identify the request as coming from an Agent and disclose the Agent's name by including "Agent/[agent name]" in the request's user-agent string; (ii) not conceal or disguise the fact that any access or interaction is by an Agent, including by mimicking human behaviour or by completing or circumventing CAPTCHAs or other measures designed to distinguish automated from human use; (iii) answer truthfully any question or prompt intended to determine whether an interaction is from a human or a computer; and (iv) not circumvent or avoid any measure intended to block, limit or control how Agents access, use or interact with the Services.
SECTION 15 — TERMINATION
We may terminate this agreement or your access to the Services (in whole or in part) at our discretion at any time without notice, and you will remain liable for all amounts due up to and including the date of termination.
The following sections survive termination: Intellectual Property, Feedback, Termination, Disclaimer of Warranties, Limitation of Liability, Indemnification, Severability, Waiver and Entire Agreement, Assignment, Governing Law and Privacy Policy, together with any other provisions that by their nature should survive.
SECTION 16 — DISCLAIMER OF WARRANTIES
The information presented on or through the Services is provided for general information only. We do not warrant that it is accurate, complete or useful, and any reliance you place on it is at your own risk.
Except as expressly stated by Core Storm, and subject to the paragraph below, the Services and all products offered through them are provided "as is" and "as available", without representations, warranties or conditions of any kind, whether express or implied, including any implied warranties of merchantable quality, fitness for a particular purpose, durability, title or non-infringement. We do not guarantee that your use of the Services will be uninterrupted, timely, secure or error-free.
Nothing in this section excludes or limits any warranty, guarantee or right that cannot be excluded or limited under applicable law. If you are a consumer, you have statutory rights — including, in the UK, that goods must be of satisfactory quality, fit for purpose and as described under the Consumer Rights Act 2015 — and these Terms do not affect those rights.
SECTION 17 — LIMITATION OF LIABILITY
Nothing in these Terms limits or excludes our liability for: (a) death or personal injury caused by our negligence; (b) fraud or fraudulent misrepresentation; (c) any breach of the statutory rights of a consumer that cannot lawfully be excluded; or (d) any other liability that cannot be excluded or limited under applicable law.
Subject to the paragraph above, and to the fullest extent permitted by law, Core Storm and its partners, directors, officers, employees, affiliates, agents, contractors, service providers and licensors (and those of Shopify and its affiliates) will not be liable for any indirect, incidental, special, punitive or consequential loss or damage of any kind, including loss of profit, revenue, savings or data, arising from your use of the Services or any product obtained through them, whether based in contract, tort (including negligence), strict liability or otherwise, even if we have been advised of the possibility of such loss.
Subject to the first paragraph of this section, our total liability to you for any claim arising out of or in connection with these Terms or your use of the Services will not exceed the total amount you paid for the product or order giving rise to the claim.
SECTION 18 — INDEMNIFICATION
To the extent permitted by law, you agree to indemnify and hold harmless Core Storm, Shopify and our respective affiliates, partners, officers, directors, employees, agents, contractors, licensors and service providers from any losses, damages, liabilities or claims (including reasonable legal fees) brought by a third party arising out of: (1) your breach of these Terms or any documents they incorporate; (2) your breach of any law or the rights of a third party; or (3) your misuse of the Services. This section does not apply to the extent any such loss results from our own breach, negligence or default, and it does not limit your statutory rights as a consumer.
We will notify you of any claim covered by this section. We may control the defence and settlement of the claim at your expense, including choice of counsel, but will not settle any claim that imposes a non-monetary obligation on you without your consent (not to be unreasonably withheld). You agree to cooperate in the defence of such claims.
SECTION 19 — SEVERABILITY
If any provision of these Terms is found to be unlawful, void or unenforceable, it will be enforced to the fullest extent permitted by law, and the unenforceable part will be severed from the remaining Terms. Severance of any provision will not affect the validity or enforceability of the rest.
SECTION 20 — WAIVER AND ENTIRE AGREEMENT
Our failure to exercise or enforce any right or provision of these Terms is not a waiver of that right or provision.
These Terms, together with any policies or operating rules we post in connection with the Services, form the entire agreement between you and us regarding your use of the Services, and supersede any prior agreements or communications between us (including any earlier versions of these Terms). Any ambiguity in these Terms will not be construed against the drafting party.
SECTION 21 — ASSIGNMENT
You may not transfer or assign these Terms or any of your rights or obligations under them without our prior written consent, and any attempt to do so is void. We may transfer or assign these Terms and our rights and obligations without your consent, provided this does not reduce the rights you have as a consumer.
SECTION 22 — GOVERNING LAW AND JURISDICTION
These Terms, and any dispute or claim arising out of or in connection with them or their subject matter, are governed by the laws of England and Wales. You and Core Storm agree to submit to the exclusive jurisdiction of the courts of England and Wales.
If you are a consumer resident in the EU/EEA or another country with mandatory consumer-protection laws, this section does not deprive you of the protection given to you by the law of the country in which you live, and you may also bring proceedings in the courts of that country where applicable law allows.
[US SALES — TO BE COMPLETED BY US COUNSEL: Before selling to customers in the United States, a US-specific addendum should be added, covering at minimum an arbitration and class-action-waiver clause, the governing US state law, and any state-specific disclosures (for example, California Proposition 65 and applicable FDA dietary-supplement requirements). Do not rely on this clause for US enforceability until that addendum is in place.]
SECTION 23 — HEADINGS
Headings are included for convenience only and do not affect the interpretation of these Terms.
SECTION 24 — CHANGES TO THESE TERMS
You can review the most current version of these Terms at any time on this page. We may update, change or replace any part of these Terms at our discretion by posting the updated version to our website. We will notify you of any material changes in accordance with applicable law, and those changes will take effect on the date stated in the notice. Your continued use of the Services after changes are posted constitutes acceptance of those changes.
MOBILE MESSAGING TERMS OF SERVICE
Last updated: 5 June 2026
The Core Storm mobile messaging service (the "Service") is operated by Core Storm Ltd ("Core Storm", "we" or "us"). Your use of the Service constitutes your agreement to these terms (the "Mobile Terms"). We may modify or cancel the Service, or any of its features, and we may modify these Mobile Terms at any time to the extent permitted by law; your continued use of the Service after any change takes effect constitutes acceptance of that change.
By giving your consent to Core Storm's SMS/text messaging service, you agree to receive recurring marketing text messages from or on behalf of Core Storm at the mobile number you provided. Messages may include promotions, special offers and other marketing content (for example, basket reminders). Consent is given freely and is based on the consent you provide when you sign up; it is not a condition of any purchase, and your participation is entirely voluntary.
We do not charge for the Service, but message and data rates may apply depending on your mobile plan and provider. Message frequency varies. You are responsible for any charges your mobile provider applies.
You may opt out at any time. Reply STOP to any message or use the unsubscribe link where available. You will receive a single confirmation message, after which no further marketing messages will be sent unless you opt back in. If you are subscribed to more than one Core Storm messaging programme, you may need to opt out of each separately.
For help email team@corestorm.co.uk.
We may change the number or short code we use to operate the Service and will notify you if we do. Messages (including STOP or HELP requests) sent to a number we have changed may not be received, and we will not be responsible for acting on requests sent to an old number.
Mobile carriers are not liable for delayed or undelivered messages. You agree to provide a valid mobile number, and to sign up again with any new number you obtain.
To the extent permitted by law, we are not liable for failed, delayed or misdirected messages, for errors in any information sent, or for any action you take in reliance on the Service.
We respect your privacy. To see how we collect and use your personal information, please see our Privacy Policy.
SECTION 25 — CONTACT INFORMATION
Questions about these Terms can be sent to us at team@corestorm.co.uk.
Core Storm Ltd
20 Wenlock Road, London, N1 7GU
Email: team@corestorm.co.uk
Company Registration Number: 16914320
VAT Registration Number: 509311611
