Cancellation policy

Cancellation & Subscription Policy

Some products in our store may be offered as a subscription. This policy explains how subscriptions work and how you can change, pause, or cancel them.

Subscriptions

When you buy a subscription, you'll receive repeat deliveries based on the frequency you select at checkout. Your payment details are stored securely, and you'll be charged for each delivery unless you've chosen to pay in advance.

You can change or cancel your subscription at any time — there's no minimum term and no cancellation fee. Your order confirmation emails contain a link to manage your subscription, where you can adjust your frequency, skip a delivery, update your details, or cancel.

If an item is temporarily out of stock

Occasionally a product may be temporarily unavailable. If an item in your subscription is out of stock when your next delivery is due, we'll automatically place that subscription on hold rather than charge you for something we can't send. You won't be billed while it's paused.

As soon as the item is back in stock, your subscription reactivates automatically and resumes on its normal schedule — there's nothing you need to do. We'll let you know by email when a hold starts and when your deliveries resume.

For returns and refunds, please see our Returns & Refunds policy.

If you have any questions, contact us at team@corestorm.co.uk.